Customer Service Programme

This powerful one day event is aimed at organisations wishing to take their customer service to a new level.  This event will give you new insights, not only about yourself,  but about your customers and how they really want to be treated, that keeps them coming back year on year

People leaving the customer service workshop will come away with:

·    A greater understanding of their own personality and how it affects their behaviour

·    Understand the impact of their personality when delivering customer service

·    Be able to communicate and build rapport for more effectively

·    Know how to reduce conflict situations

·    Find it easy to transfer the learning back to the workplace

One day event

£ 200 per head
or
£3 000 per workshop
(Fees based on a generic programme with 15 attendees per event)

For all personnel that deal with either internal or external customers or both

For an additional investment, this programme can be bespoke designed for your organisation