Customer Service Programme

This workshop aims to assist organisations with the creation of their next generation of inspirational leaders and effective managers.

People leaving the Leadership and Management Workshop will come away with:

·    A clear understanding of what makes an inspirational leader

·    A clear understanding of the range of leadership styles available and how to apply them to best effect

·    A toolkit to win them more time to focus on the issues that really affect the future of their organisation

·    Practical experience of applying the toolkit within their own organisations

·    A clearer understanding of their own preferred behaviours and those of their teams

·    An understanding of Coaching as a developmental tool

Eight 4.5 hour sessions spread over nine weeks, plus individual pre-programme, mid-programme and post-programme reviews, and a six-month post-course group review session.

£2995 per head

The programme is suitable for all levels of management from organisations and market sectors of any type. It is also suitable for individuals with managerial-type responsibilities within less formal organisations.

The programme brings together the best of established and current thinking and is continuously evolving – as it has for the twenty years over which it has been running successfully