Action
Results
Situation
In a recent survey, staff morale has improved by 90%.
Both the Train the Trainer and Champion teams have documented significant improvements in staff skill sets. 95% of the staff who underwent training said they enjoyed it, found it worthwhile, and gained new skills to assist them.
Despite continued business and increased growth rate, there has been a feeling of control over the situation this year: improved systems through Project Management, Process Improvement, Policies and Procedures had facilitated the growth and allowed extra workload to be taken on board without increased staff; improved communications and understanding between different levels and parts of the organisation has led to considerably enhanced knowledge and teamwork; the satisfaction of knowing that Company Barclaycard is a successful organisation whose increased pressure levels are being well managed.
Both the Train the Trainer and Champion teams have documented significant improvements in staff skill sets. 95% of the staff who underwent training said they enjoyed it, found it worthwhile, and gained new skills to assist them.
Despite continued business and increased growth rate, there has been a feeling of control over the situation this year: improved systems through Project Management, Process Improvement, Policies and Procedures had facilitated the growth and allowed extra workload to be taken on board without increased staff; improved communications and understanding between different levels and parts of the organisation has led to considerably enhanced knowledge and teamwork; the satisfaction of knowing that Company Barclaycard is a successful organisation whose increased pressure levels are being well managed.
• A Motivation for Change
workshop to find out exactly what the staff thought was going
well, what could be improved, and what was the way forward.
• Training sessions to make up gaps in skill sets.
• Regular workshops for the senior management team to work out how to lead change.
• Training for the managers in Managing Change, and for the staff in Adapting to Change.
• Encouraging the staff to set up projects in order to help find the best solutions as new needs were discovered.
• Documenting the progress.
• Creating a legacy of competence through a team of Champions and a Train the Trainer system, where any work done by The Wilsher Group was taken on board by Company Barclaycard.
• Training sessions to make up gaps in skill sets.
• Regular workshops for the senior management team to work out how to lead change.
• Training for the managers in Managing Change, and for the staff in Adapting to Change.
• Encouraging the staff to set up projects in order to help find the best solutions as new needs were discovered.
• Documenting the progress.
• Creating a legacy of competence through a team of Champions and a Train the Trainer system, where any work done by The Wilsher Group was taken on board by Company Barclaycard.
Company Barclaycard provides the corporate
cards in an industry which is fast-growing and very competitive. They had been extremely successful over the past ten years and had secured a significant share of the market, with increases in both revenue and also profitability.
However, all the improvement had made great demands on staff and management. A staff survey showed that only 37% of the staff thought that they could affect the working environment positively. The Wilsher Group was approached to work with the
organisation to improve the situation and to help provide the required support and skill levels. Specific goals were to change the culture so that people would be much more pro-active in taking responsibility for
their situation and thinking more creatively; also to develop skill sets that would enable them to keep growing and taking on workload.
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