What We Do
Our
"5D" approach
caters for those who do not want an "off the
shelf" solution or the latest theory, but rather
a personal, practical bespoke
solution that gets results through their people.
We ensure this through Diagnosis, careful co-Design,
appropriate Delivery, Distinctive relationships,
approach and branding and meticulous Deliberation
on results.
With a strong reputation as management consultants, Customer Care, Strategic Relationship Management, Leadership Skills and Teamwork are just some of the areas of bespoke training that have given The Wilsher Group a proven track record in changing lives for individuals, facilitating excellent teamwork and improving relationships at every level of business.
With a strong reputation as management consultants, Customer Care, Strategic Relationship Management, Leadership Skills and Teamwork are just some of the areas of bespoke training that have given The Wilsher Group a proven track record in changing lives for individuals, facilitating excellent teamwork and improving relationships at every level of business.
We are a training,
coaching and consultancy company
who transform lives by creating powerful change
in individuals, teams and organisations. Technically
excellent at facilitating and leading change,
we provide coaching, performance and careers
training.
The
Wilsher Group’s clients benefit
from our 25 years of experience in the business
of high performance and changing lives. Making a
visible and measurable difference to values, confidence,
trust and the ability to take risks, we combine
our expert knowledge with highly successful training
methods.
‘Strategic Supplier’
Relationship Management
Mission Statement:Inspirational coaching that gets the best out of Supply Chain relationships and Teamwork environments by facilitating a Partnering programme.
- Greater understanding
in the business relationship
- Teamwork
- Greater honesty
and transparency
Benefits :- Achievable 30/60/90
Day targets with outcome
- Value Scorecard
- Common set of
goals/vision
- Business Priorities
Overview:The Strategic Relationship programme is, in its simplest form, all about taking teams and team members on a journey from a transactional operating status to a relationship of High Performance Teamwork and Collaboration.
Leadership & Management
Programme
Mission Statement:To create leaders who can generate powerful visions and inspire their people to follow them, and to create managers who can handle and develop their teams in order to get the most out of them.
- Chance to practise leadership
and management
skills in a safe environment before taking them
back to the workplace relationship - Strong practical
focus
- Direct feedback from coaches and other delegates
- 'Bite-sized chunk’ approach to learning
Benefits :- Greater understanding of own and others’ behavioural styles
- Improved ability to plan, innovate, delegate, motivate and manage time effectively
- Introduction to coaching as a development tool for leaders and managers
- Understanding what makes an inspirational leader
Overview:To help develop coaching and leadership skills that will release full workforce potential and enable positive change to be embraced more readily by individuals, teams and organisations.
Mission Statement:To help develop coaching and leadership skills that will release full workforce potential and enable positive change to be embraced more readily by individuals, teams and organisations.
Benefits :- The development of a successful change leadership style
- The acquisition of tools to help motivate and inspire others
- The ability to demonstrate the benefits of change up, sideways and down
- An improved ability to set and meet team performance and development targets
- An understanding and celebration of why people are different and the ability to turn differences into strengths
Overview:Three highly interactive sessions (3 days, 3 days, 2 days), spread over 3 months, where all aspects of change leadership are studied and practised, both on the course and at work, through the medium of world class coaching.
Motivation for Change
Mission Statement:Bright facilitation that taps into the motivation and teamwork of every member as we build the team.
- Clear definition of the changes we face as a team in our work and how these changes challenge us
- Definition by the team of how it should think, behave and be aware of.
- Listening to and Coaching each other to face and take opportunities to change for the better
- Clear plan of specific named and allocated actions over next 30/60/90 days of who will all do what differently.
Benefits :- Awareness and celebration of each others’ differences and strengths
- An atmosphere of honesty and reality where we can get to know each other and enjoy some fun doing team exercises.
- Awareness of our comfort zone and how we can be supported through change.
Overview:Change Management experts suggest that 80% of change programmes fail because they fail to tap into each team members individual motivation to buy into the change. Our Motivation for Change workshops harness team members desire to pull for the team during these periods of change and nurture each others’ individual motivation and build the teams ability to survive and thrive by taking specific action during times change.
Customer Service
Mission Statement:A highly interactive workshop that will provide skills to enable your organisation to offer the customer service that your customers think they deserve
- Easy to transfer the learning back into the workplace
- Create a common language for the organisation when dealing with customers
- Greater honesty
and transparency
Benefits :- Easy to learn tools that can be implemented immediately
- Engages delegates right from the beginning to the end
- Gain better understanding of self and your customers
- Ability to defuse/reduce conflict situations
Overview:A Customer Service programme that will change the way your staff think about customers, both internally and externally, and equip them with the skills to take your customer service to a new level
Services