To help individuals, team and organisations realise what’s possible and then make it a reality.
Over 30 years, The Wilsher Group has worked with customers to shape training and development that makes the desired difference.
Capturing hearts and minds is a start; making habits even more effective is the key to improved performance.
Product and
Service Range:
Service Range:
Overview :
Over 80 modules to choose from
Over 500 customer experiences to build on
The unique Wilsher Group 5D approach to benefit from
The 3 level perspective (individual, team and corporate needs and goals considered)
TWG Academy to explore the right content, style, timing and delivery methods for you
Over 500 customer experiences to build on
The unique Wilsher Group 5D approach to benefit from
The 3 level perspective (individual, team and corporate needs and goals considered)
TWG Academy to explore the right content, style, timing and delivery methods for you
‘Strategic Supplier’
Relationship Management
Mission Statement:Inspirational coaching that gets the best out of Supply Chain relationships and Teamwork environments by facilitating a Partnering programme.
- Greater understanding
in the business relationship
- An improved ability to set and meet team performance and development targets
- An understanding and celebration of why people are different and the ability to turn differences into strengths
Benefits :- Achievable 30/60/90
Day targets with outcome
- Value Scorecard
- Common set of
goals/vision
- Business Priorities
The Strategic Relationship programme is, in its simplest form, all about taking teams and team members on a journey from a transactional operating status to a relationship of High Performance Teamwork and Collaboration.
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Overview:
Customer Service
Mission Statement:Providing highly interactive workshops that lead to an enriched customer experience
- Reduce and convert conflict situations
- Create a common language
- Realise extraordinary levels of customer satisfaction
Benefits :- Engages delegates from the start
- Easy-to-learn tools
- Quick to implement
- Better understanding of self and customers
Our customer service programmes
change the way staff think about customers,
both internally and externally, and equips them to
take your customer experience to a new level.
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Overview:
Leadership & Management
Programme
A series of eight highly interactive sessions focusing on the development of leadership and management skills, interspersed with opportunities for the delegates to
put what they’ve learned into practice in their own organisations and then report back and share their learning.
Overview:
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Mission Statement:Creating leaders who can generate powerful visions and inspire their people to follow, and managers who can develop their teams in order to get the most out of them.
- Direct feedback and thorough review
- Strong practical
- Interactive and practical approach
- Bite-sized learning
- Plan, innovate, delegate & motivate
Benefits :- Understanding behavioural styles
- Coaching skills toolkit
- Effective leadership examined
- Develop leadership/management
- Time management skills
IMPACT!
Comprising seven sessions of 3.5 hoursrun over seven consecutive weeks, IMPACT is perfect for anyone who is technically competent at their job but wants to work more effectively with the people around them.
The programme is highly interactive, participative, challenging and enjoyable.
Overview:
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Mission Statement:Helping people succeed in a turbulent environment of constant change, dramatically improving their ability to manage change and get results
- Develop leadership skills
- Improve persuasiveness
- Release potential
Benefits :- Build confidence
- Harness energy
- Enhance interpersonal skills
Discovery
A revolutionary day for individuals and teams where we explore the reasons why we think the way we do. If we celebrate our differences and adapt
each time we connect, what does that mean for our team development, performance and delivery?
Overview:
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Mission Statement:To explore how our personalities drive behaviour, and understand our impact on others.
Benefits :- Gain awareness of everyone’s strengths
- Celebrate differences in behavioural styles
- Practical team-building exercises
- 23 page Insights personal report
- Personal development action plan
- Increased flexibility of communication style
High Performance Teamwork
Through group and individual coaching
we help the team establish what good performance looks like to them, then engage in highly interactive experiential
exercises that explore individual strengths, weaknesses, value to the team and suggestions for development. During the journey the team reflects upon 4
powerful ingredients proven to build high performance in international
sports and with world class organisations, and then establishes the commitment to work through action plans that produce long term lasting improved team performance.
Overview:
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Mission Statement:Building behaviours that produce high quality relationships and team performance towards shared goals and visions.
- Infuse High Performance Ingredients into the values of the team
- Build confidence and self esteem to deliver what they do best
- Focus on accountability and transparency
Benefits :- Identify preferred ways of working
- Deliver results through working more effectively with others
- Interact as a team in a high performance way
Motivation for Change
80% of change programmes fail because they don’t acknowledge personal motivation to buy into the process. Our Motivation for Change workshop harnesses each individual’s desire to pull
for the team during periods of change, to not only survive but thrive.
Overview:
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Mission Statement:Helping to discover the motivation for change within a team, and facilitating its success.
- Define the changes and challenges we face
- Find solutions and a way forward
- Embrace change together
Benefits :- Celebrate individual strengths and differences
- Fun & practical team-building exercises
- Look at our team strengths